Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long does shipping take?
Orders are typically processed within 2-4 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return policy from the date you receive your items. All garments must be returned in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I care for my garments?
To maintain the quality of our premium fabrics, we recommend washing items inside out on a cold, gentle cycle and hanging them to dry. Avoid using bleach or tumble drying.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Clearpay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.